Nationwide Building Society has shared an update about a new service that will be added soon for some of its customers.

The group confirmed the new online feature for Reward Saver customers will be added “in the coming weeks” after a message from a user.

The person asked how they could stop getting paper statements for their Reward Saver as they couldn’t see this as an option in online banking.

They said they had a joint account and at present both of them were being sent a separate statement to the same address, which they said was a “waste of paper and resources”.

The customer further expressed their bemusement in saying: “I thought Nationwide was pushing for people to go paperless.”

Nationwide responded to confirm the terms and conditions for the Reward Saver indicate that “statements for these accounts are sent out via post”.

However, the provider also said there is a change coming soon on this policy. Nationwide said: “Whilst you can’t currently opt for paperless statements for the Reward Saver account, if you use our banking app, in the coming weeks you should be able to change the paperless settings for this account. You’ll see a pop-up when this is available to you.”

The Reward Saver replaced Nationwide’s Loyalty Saver from February this year, with a new sort code and bank account number sent out to account holders.

The savings account currently pays 3.2 percent. The account is not open to new customers. Another member recently asked Nationwide a question about how its FlexDirect current account works.

Customers with this account benefit from extra perks, including a 5 percent interest rate for the first 12 months you hold the account, on balances up to £15,00, which could earn you £75 over the year.

You can also get 1 percent cashback, up to £5 a month, with the potential to get £60 in cashback over the 12 months. This means with these two features, you could get an extra £135 over the 12 months.

The rules state you have to pay in at least £1,000 each month to qualify for the cashback and the interest rate, and the customer wanted to know how these timeframes work.

They explained they had launched their account on July 21 and they had paid in the qualifying amount on July 26. They asked Nationwide to clarify if the monthly dates for when they would need to pay in the £1,000 would run from the date they had opened the account, or following a standard calendar month.

Nationwide said in response: “Interest and cashback eligibility begins from the date you open your FlexDirect account, not from the date you deposit the qualifying amount.

“Since you opened your account on 21st July, your 12-month promotional period for earning 5% interest (up to £1,500) and 1% cashback (up to £5 per month) runs from 21st July 2025 to 20th July 2026.”

The customer then asked the provider precisely when they would need to pay in their £1,000, to which Nationwide replied: “The eligible £1,000 must be paid in between the 1st and the last day of each calendar month.”