Easyjet has responded to an allegation that a family wheeled a dead relative onto one of their flights. An 89-year-old woman was purportedly carried by five of her relatives onto the aircraft, which was due to fly from Malaga in Spain to the UK.

They are said to have told staff that she was tired and unwell. Passenger @menopausewithpetra posted a video on TikTok outlining what she saw. She wrote: “Easyjet! What were your ground staff thinking today? They asked the family five times if this woman was ok… she was clearly not ok! To the naked eye she looked like she was already dead, slumped unconscious in a wheelchair, so why would she be allowed on to the flight and then disrupt everyone’s plans… purely to save the family repatriation?!?”

The content creator added: “If I was drunk they wouldn’t let me on.. but apparently dead is ok?! EasyJet what’s going on?

“Disgusting and prepare yourselves for the refunds and complaints coming! Flight now rescheduled from 11:15 to 21:30? How does that work for everyone involved?”

Another passenger, Tracy-Ann Kitching, said on Facebook: “easyJet – you are unbelievable! Why did you let a dead person on our flight?!

“Special assistance are responsible too; they should have raised the issue.

“I saw her wheeled onto the plane; someone was holding her head as they went past me!”

EasyJet has insisted that the claims that the woman was allowed on the plane when she was already dead are incorrect.

They were given a fit to fly certificate and were alive when they boarded the plane, the airline told The Sun.

Two medics were with the woman when she stepped on the aircraft, it added.

The Civil Guard in Malaga confirmed that they were called to assist after the death of the woman.

Easyjet said its thoughts are with the family and friends of the customer who passed away, and that it is offering support and assistance.