She faced a financial digital ordeal, but bank customer Yvonne Grant was in no mood to give in when she resisted advice to use a smartphone and an app. The showdown came after she had invested first in a two-year fixed rate with Hodge Bank and then reinvested the deposit in its one-year fixed rate bond. This matured last month and ahead of that Yvonne was asked to look online for next options. 

If you’ve been affected by this issue or feel you’ve been a victim of injustice, please contact consumer champion Maisha Frost on maisha.frost@express.co.uk

She began that but stopped when asked to enter a mobile number. “I don’t own a smartphone and this was not a prerequisite when I opened the account and I was also asked to re-register,” she explained. “That’s left me without knowing what options I have. Instructions cannot be taken over the telephone which is very disappointing.”

Crusader asked if the bank could help Yvonne but didn’t hear. However after that she did. It took a wait but the only option left – to return the deposit to her nominated account – has now been done. [name has been changed]